Archway Learning Trust: Communication Protocol
Introduction to Arbor/Arbor Pay
With the introduction of Arbor, we are taking the opportunity, to review our communication to parent and carers. This protocol outlines the best channels for making sure our communications are timely, effective, and secure whilst reducing the usage of costly text messaging. This protocol will be reviewed regularly to ensure that it’s effective and adapts to new technology.
Communication Channels
We are introducing a prioritised tiered approach, using the most suitable channel based on urgency, message sensitivity, and recipient. To ensure that you receive the information you need, we kindly request parents / carers to register for the in-app via Arbor. If you are unable to do this, Arbor will automatically change the settings to email you.
Non-Critical Communications (Low Risk):
Free In-App Messing within MIS. Use of the in-app messaging functionality provided by our MIS is encouraged for non-urgent communication and collaboration between students and parents. Examples include and not limited to:
Cake Sale
Detentions
Behaviour management
Important Information (Time-Sensitive but Manageable):
School Website & Social Media
Letters / Newsletters
Free In-App Messaging within MIS. Use of the in-app messaging function provided by our MIS is encouraged for important communication and collaboration between staff and parents. Examples include and not limited to:
Positive / Celebratory Communications
Upcoming Events (Inset Day, Sports Day)
Reports
Universal Consent
Critical Communications (Urgent & High Risk):
School Website & Social Media Letters / Newsletters
SMS Messaging within MIS: Urgent or time-sensitive messages with high potential consequences for students or parents/carers. Examples include and not limited to:
Emergency school closure
Critical staff absences impacting student safety
Student Absence
Additional Considerations
Accessibility: There is no legal guidance for how correspondence should be sent, only that we need to send written correspondence. Academies should consider alternative communication methods for those who may not have access to digital platforms. Formal correspondence received from applicants must be returned in the same form, by post or email.
After School Detentions: Notice to parents / carers for an after-school detention will have the aim of being sent an hour before the end of the school day.
Benefits of this Protocol
By following this protocol, Academies can ensure effective, secure, and cost-conscious communication.
Efficiency: Timely communication through the most appropriate channel.
Cost-Effectiveness: Reduced reliance on SMS charges.
Security: Sensitive information transmitted through secure platforms.
Accessibility: Information readily available on school websites, apps, and through the MIS.
Transparency: Consistent, aligned and clear communication.
Using Arbor Pay
From February 2025, we have moved over to Arbor Pay and we no longer use Weduc. Arbor Pay is for all payments going forward including lunch account top ups.
Here is some guidance on how to top up accounts and viewing payments
If you haven’t yet downloaded the Arbor app, please do so as soon as possible to continue paying online. The app can be found in both the Apple App Store and Android Play Store by searching for “Arbor.”
Weduc Refund
If you have any balance outstanding on your WEDUC account, you will need to request this as a refund from sQuid. Please also cancel any automatic top-ups you may have set up. We strongly recommend you do this before 14th March 2025, when sQuid will cease their services in the UK. Click here for a guide on how do I request a refund